The more information we receive, the better equipped we are to support you. Details such as the how the faulty unit behaves, along with connection diagrams, greatly assist us in replicating the fault on our test bench. If we cannot replicate the issue you are encountering, we must conduct a thorough component-level inspection. This process is more time-consuming as it increases cost and poses a higher risk to not achieving success. Site visits conducted by our Breakdowns department also contribute to our data gathering efforts and reduce overall costs.

Sending a technician to the site is sometimes more advantageous to confirm the machine's fault. If a unit is misdiagnosed and brought in for bench testing unnecessarily, it consumes additional time and costs for our clients, potentially requiring a site visit anyway. Beyond verifying the issue, a site visit allows us to gather comprehensive information, streamlining the repair process and cutting overall expenses. Moreover, it often reveals the root cause of the initial damage, enabling us to address it and minimise future downtime effectively.

Certainly, in many cases, our clients have accurately diagnosed their own machines or have employed electricians to pinpoint the faulty component. They provide us with detailed information about the nature of the fault and, if available, connection diagrams. This allows us to replicate the issue during bench testing effectively.

Quantifying our success rate is challenging since we don't track it daily. Like any industry, we have limitations, but we strive to maximise our coverage with available resources and continuously expand them. Challenges arise in areas with limited information, obsolete parts without substitutes, faulty microcontrollers with no replacements, or insufficient time for necessary research. In such cases, we typically have contingency plans to ensure our clients are promptly operational again.

We specialise exclusively in industrial equipment and do not service domestic appliances.

The duration of repairs depends on the scope of work and the availability of replacement parts. We maintain an extensive in-house stock system and collaborate with both local and international partners for components we don’t carry. In cases where parts are unavailable within a reasonable timeframe, we leverage our expertise to consider alternative solutions. When providing a quote, we typically outline the expected repair hours and estimate the lead time for components.

We provide a one-year guarantee on our workmanship.

Our workmanship guarantee covers the quality of replacement parts and the soldering and desoldering processes. However, as circuits can have numerous components, we cannot guarantee that another component won't fail during the warranty period. If such an issue arises, we conduct a thorough investigation to determine if our workmanship could have contributed to the problem. We only absolve ourselves of responsibility after confirming no link between our repair and the subsequent failure, and ruling out all other potential causes.
Exclusions to our guarantee include incorrect installation by a third party, over-voltage on the incoming supply line, and overcurrent due to mechanical issues or short circuits from another failed device that may have affected the repaired unit.

We specialise in our field and charge for our time, utilising equipment accumulated through years of experience. Given the labor-intensive nature of our quoting process, we have a minimum inspection fee. If we identify a repair with substantial risk, we will notify you in writing beforehand. If you choose to proceed despite the risks, the full quoted price will apply, irrespective of the outcome.

No, we don’t. We refer all enquires to Alonzo Mei of Smint Technology 0825202021. Email address: alonzo@sminttechnology.

Each repair is distinct, so the turnaround time can vary. Generally, we strive to evaluate and provide a quotation within two to three days, with an expedited service option available. The duration hinges on factors such as the circuit's complexity, the available information, and sourcing replacement parts.

Yes, we can on a wide range.

In most cases, yes.

Not yet, however we are working on it.

Yes.

Yes.

Yes, we do offer this service.

We have normal operating hours from 8am to 5pm, however we do offer an emergency service for after-hours breakdowns and bench repairs.

We do prototype designing with minimum quantities depending on the size of the PCB.

Certainly, our extensive experience in the industry enables us to employ the latest technology for enhancing old and outdated machines. Often, we do not require detailed knowledge of previous methods, as they may be constrained by older technology. However, we are also capable of integrating with older technology when a complete system overhaul is not necessary.